Refund Policy

1. Eligibility for Refund:

• We offer refunds on products that are defective, damaged during transit, or do not meet the specifications as described on our website
• Refunds are also applicable if the wrong item is delivered.

2. Refund Request Process:

• To initiate a refund, customers must contact our customer support team within [Xdays] of receiving the product.
• Provide detailed information about the issue, along with supporting evidence such as clear images of the damaged or defective product.

3. Return of Merchandise:

• Customers may be required to return the merchandise in its original packaging.
• Return shipping costs for eligible refunds will be covered by Infrahub.

4. Refund Processing Time:

• Once the returned merchandise is received and inspected, refunds will be processed within [X business days].
• Refunds will be issued using the original payment method.

5. Non-Refundable Items:

• Certain items, such as customized or special-order products, may not be eligible for a refund unless they are found to be defective or damaged.

6. Comparison to Other Websites:

In comparison to other similar websites, Infrahub is committed to providing a transparent and customer-centric refund policy. Here's how we stand out:

• Competitive Refund Period: Our refund period is in line with industry standards,ensuring customers have ample time to identify and report any issues with their purchase.
• Free Return Shipping: We cover the cost of return shipping for eligible refunds,demonstrating our commitment to customer satisfaction.
• Prompt Refund Processing: Our goal is to process refunds promptly, ensuringthat customers receive their money back within a reasonable timeframe.
• Clear Non-Refundable Items: We clearly outline non-refundable items, providing transparency about which products may not be eligible for a refund.
• Responsive Customer Support: Our customer support team is readily available to assist customers throughout the refund process, addressing queries and concerns in a timely manner.